Short story: my experience was fantastic! Long story: I ordered a starter kit (Freemax Twister 80W Metal Edition) because it was a great price and free shipping (I ended up paying $10 extra for priority shipping; 2-4 days). Then, I stumbled upon some reviews and, honestly, was a bit scared of how long it would take to actually pack or if I would receive the right product. HOWEVER, my order was packed and shipped the same day (May 30th)! And I received it today, 2 days later! The item I received was exactly what I ordered with no damage to the packaging, at all. I've only just started using the kit, but I've had no problems as far as its function. Overall, I'm very happy with DirectVapor!