I would like to stress that when the service is delivered as intended, it is wonderful. My issue is entirely related to customer service regarding a problem that arose from an understandable error. The wrong address was printed on the label of my delivery(different to the one I had supplied), due to human error. This was frustrating but could happen in any business. My major issue was the lack of accountability for the error with both representatives I spoke to refusing to acknowledge the error was with Pure Coffee Roaster and not DPD. I did state I was a loyal customer and was generally very happy with the service, recommending it to other business, I was told that this was obviously a one off mistake that couldn't be help which I thought was inappropriate considering I stressed the inconvenience this caused as this was a business order for an event. Without acknowledging fault, I was offered two solutions - Cancel my order or accept a 10% discount on my next order which I considered to be terrible customer service. I still needed part of the order and only compensating my inconvenience if I purchase more products from you really was disappointing. I strongly suggested creating and/or improving policy around customer service and would like to reiterate that now. Business like Pure Coffee Roasters survive on repeat custom and referrals and the way these issues are handled heavily impact this I have still to receive my order and was on the phone to DPD this evening, it seem that when the error was followed up by your customer service representative they did not give the full and correct address so the package was undeliverable until I made contact While, in my experience, these issues do not happen often with your service; they still need to be handled with the upmost care to maintain your reputation. I sincerely hope improvements will be made