Frustrated: Great start. POOR finish. We purchased a booth kit - about $1700 worth of banners, stands, etc. The onboarding and sales process was great! It arrived quick, looked fine, and the first conference went well. At our second conference, one of the pull-up banners came apart when pulling it out of the base to display. Being spring-loaded, it disappeared into the base, so we scrambled to pop open the stand and get the banner up in time for the crowd. This was the 2nd time this banner was ever pulled out of its base! Either it's junk or it was defective. This should've been a no-brainer replacement at no charge. But this is where the circus started. The company was quick to pull out the fine-print on how retrieving the banner from the broken base voided the warranty. "It clearly states..." We had to pay to ship it back to them ($150 and a waste of time) and the most they could muster was to re-attach the damaged canvas and ship it back as-is for a $5 end-cap fee. They did generously offer to sell us a new banner though... Takeaways: If it breaks on use #2, it's junk. Go elsewhere. If a company sells junk, but replaces it, not great but understandable. If a company sells junk and doesn't replace it, find another company. (we are) 2 stars only because the other banners haven't broke yet.