The rep I dealt with was fine. But seeing how that tiny little booth piece that broke could so easily render my booth useless gave me pause. Add to it that I ordered new pieces to have on hand just in case but the go-to shipping method was UPS making the shipping almost as expensive as the 4 pieces I ordered. The shipping price was reduced only when I asked if it could be shipped USPS. And then finally add to it that the backing of the booth was so poorly sewn that I have never been able to use it - it is simply too small to stretch it properly, I'm not sure I would order this from you again or recommend your product.