We have purchased 5 retractable banners. The banners are great once up in action,, except one has been horrible. The banner keeps getting lost down in the track. Here is where I give this company a poor rating . They said it is still under warranty so they will fix for free BUT... they want ME to pay the 50$ to ship their defective product back to them. The end clips fall off constantly see picture. We put finally gorilla glued them on. The top clips fall off constantly too, and if you lose that part you can't use the banner. You will have to buy new parts for $5 plus shipping from the company. We have finally put tons of caulk globbed on to the little end caps to keep the banner from getting sucked down into the track