These people might be OK if everything goes fine, but be aware of the punitive returns policy - basically they refund only 50% of the bed cost on something they can and will re-sell at full cost. The awful (because it was a drop in the living room and scarper approach) delivery team then took another chunk of money to pick the bed back up. In the end we had a refund of only 38% of what we paid . I felt the customer service team were deliberately obtuse in their dealings with us (Sarah, I am talking about you). Lots of insincere apologies for all the multiple things they got wrong, but they still held on to 62% of what we paid. It took them over three weeks to refund and collect a bed which wouldn't go up the stairs and we are now seriously out of pocket. This has left a very bad taste in the mouth as it feels like we have been taken as mugs - a 50% refund basis is terrible. We have recently had to return something else to Dunelm - they were brilliant by contrast. Divan Base direct are profiteering in their approach to refunds as they know you have virtually no option but to return the item which doesn't work for you. I would advise you do not go ahead if you are thinking of ordering from these people.