Divan base direct have miss sold an item that is not fit for purpose to me. They stated the mattress is “long lasting” and this clearly isn’t the case as after 6 months there is a noticeable dip (noticeable dip was their words to me after seeing a photo) which makes it not fit for purpose as it cause back pain. After complaining I’ve now been told that this product is only expected to last for on average a year as the manufacturer has told them. This is not a long lasting product then. Nowhere on their site does it state that this is expected to last on average 1 year - it actually states long lasting shape which is a matter of opinion - again left open to interpretation for them to keep miss-selling this item then “helping” people by selling them a non budget one as they had offered me. If the manufacturer states this then why aren’t people informed of this as personally I would never had made the purchase in the first place if I understood this mattress was only going to last a year on average when the average expected lifespan of a mattress in general is between 3 to 8 years. They also said that the mattress should not be turned over and should be on the side with the label on and then retracted this (siting the manufacturer for the error). Again, do you know what you are selling and are you selling it correctly? Divan base direct have made this sale, not the manufacturer. The manufacturer has been clear with you as to the expected life of the product and you have then chosen to sell this on stating it is long lasting. The product is not the problem - how they sell it, is! The reviews on their site are misleading as the reviews next to the product you are viewing are for other products throughout their site - not the specific product you are viewing. Honestly, overall a terrible experience and one that I would recommend you to avoid.