My bed broke within a year. The top base crumbled even though it was described as being able to carry up to 75kg of weight. I was told the warranty wouldn’t cover this. Under the Consumer Rights Act 2015, I am entitled to a repair or replacement, free of charge if the product was brought from yourselves, less than 6 years ago. Specifically, the goods are not as advertised (as they do not support the weight), they are not of satisfactory quality and they are unfit for the particular purpose. Yet they refused to repair or replace. They also do not trade under trade association so I was unable to take this to ombudsman. Instead they wanted to sort in house by offering me 15% off a new bed. I then explained I could get 10% off anyway on their website so would this be an extra 15% off (25% in total), to which they replied “ The total discount would be 15% this includes the 10% we currently have on our website”. Absolute joke and shows how much their customers mean to them, I’m very offended that new customers can get 10% off anyway, yet due to my bed being substandard through no fault of my own, they are able to offer me just 5% on top of what new customers could get. Poor poor service and shocking quality beds.