First of all ordered the base divan from them second time first time had no issues with them. Second time round for the delivery didnt come until day 24 after i make the order, they didnt reply to my emails, calls went to ring and cut and no one answered the calls. Only when i wrote a bad review on the trustpilot they called immediately and delivered the product after 4 days.so in total had to wait just under 4 weeks for a product that was meant to be delivered within 5 days. Then i receive a call from divan beds twice asking me to change my review from 1star to 5 star i said i cant as delivery was still terrible. Then they said ill ask the manager to look into a discount you should of received if change the review, so i agreed and chased them. Then after many emails i get a reply to say it was my fault as my email address was apperently incorrect. This is absured as i got the order confirmation as soon as i paid so how can this be. This company will say or do anything to lie and cover their mistakes. Please AVOID at all cost. If any doubt ask to listen to their tel convo to me on 4th May 2024 which they probably deleted by now as itll show their full incompentency.