Exactly the same as many people writing reviews on this site! I placed an order back in January totalling over £125, part of it was never received and one item needed to be returned for a refund however I’ve never receiver anything and my countless attempts to contact them have just been ignored! One “customer service representative” by the name of Thomas did reply to one of my emails towards the end of Feb requesting my tracking number which I promptly replied with and because I was becoming increasingly frustrated with the lack of service I was receiving informed me he was passing my enquiry on to a supervisor but I’ve heard nothing since (despite more futile attempts to get an answer from them!) Absolutely raging - do not touch them with a barge pole - I’m over £55 and a lot greyer from all the time wasted on them! Horrific behaviour and downright illegal!!!!!!!!