I ordered a torch from Divers Warehouse in February, I have now sent 3 emails, and made 4 phone calls and visited twice. Nine Contacts! The last phone call was 2 weeks ago, the lady I spoke to faithfully promised that the touch would be delivered on Tuesday the 25th, once again the torch has not arrived! This without doubt the worst shopping service that I have ever had. I purchased the touch with some gift vouchers that my wife got me for Christmas, I asked the lady to refund my wife's card she refused saying that Next would not refund vouchers so they would not!!!