As I do love DJI products. Customer service is awful. I bought an Oem battery on Amazon new in package used it 2 or three time then it wouldn’t charge anymore. I called customer service and gave them the serial number on it and they told me it was still under warranty here is your shipping label. After sending it in they tell me it is a factory battery not manufactured in the United States. How did they not know that before I sent it in with the serial number. I could have sent it back to the seller had I done that first but they told me it was under warranty to send it in. So after sending it to them I lost my window to send it back to the seller so they tell me there’s nothing they can do. None of this was my fault. I tried doing the right thing by just contacting to manufacture instead of the seller. Ski customer service would not help me nor give me anyone with authority to talk to. It’s not right there is no way for me as a customer to know I was buying a battery at full price that was not manufactured in the us or that it would matter anyway. Very unhappy customer. They are sending it back to me to use for a paper weight now. Wouldn’t be such a big deal to me if it was a $20 battery but these things are $200.