Purchased a DJI FPV controller direct from DJI store on the 30th September 2024. On the 3rd October I had a notification it had been delivered, which I knew it had not. Spent the next weeks trying to get the courier to re-arrange the delivery, only to find it had been lost somewhere between DJI and DHL. Raised it to DJI on the 22nd October and made it clear that the issue was between them and DHL and they was to send a replacement or refund my money . I filled in claims forms and sent emails weekly expressing my dissatisfaction and gave them a cut of date when i would use Section 75 claim. DJI does not value its customers and does not care for its legal responsibilities. I have waited over 2 months from ordering my controller and have now been forced to make a Section 75 claim. I love DJI products but will never order from them directly again.