I recently purchased a DJI Air 3S directly from DJI's official website, anticipating a straightforward purchasing experience. Unfortunately, my experience has been extremely frustrating due to DJI’s lack of transparency regarding international shipping procedures. My order was unexpectedly shipped from Hong Kong, a detail not clearly communicated at checkout. Consequently, my package has been held by customs, with FedEx requiring sensitive personal documentation (such as EIN, SSN, VAT, etc.) for clearance. DJI initially provided misleading assurances, claiming all necessary documentation had been submitted and delivery was imminent. It was only after personally contacting FedEx that I discovered the need to supply my sensitive personal information. Upon further inquiry, DJI admitted awareness that orders over $1000 from overseas often encounter customs complications. Yet, this critical information is not transparently disclosed at checkout or anywhere clearly visible on their site, leaving customers uninformed and unprepared for potential delays and documentation requirements. I strongly caution anyone considering high-value purchases through DJI to thoroughly consider the potential for unexpected customs delays and requests for personal information. DJI urgently needs to correct this misleading practice by clearly disclosing these potential issues during the ordering process. Until they do, potential buyers should proceed with caution.