As per many other people, we have been passed through many claim handlers and been dictated to all the way through the claim, this is now been ongoing over 2 and a half years and information provided by the handlers has at all stages been incorrect. I have had to rectify everything constantly. They have also sent me to different consultants until they get the answer they want. I do NOT believe they are working on our behalf and feel the company should be looked into. I am trying to see if I can raise a case against the company for many reasons. DO NOT USE this company.