DLG can employ legal clerks no good solicitors would admit to being on the payroll We had a claim over a period of over 18 months During this time we submitted reams of paperwork and photos, We went through several handlers all with limited ability to grasp the situation We only had four phone calls the last call was trying to explain what our claim was about the alleged solicitor claimed not to have sufficient information and quoted unknown names dates and details it was like ground zero then a few weeks later we received a long letter saying after almost 18 months they had not enough got enough details to make a case Even though we sent reams of documents and details We always got the impression they were out of Thier depth and never grasped the situation and how serious it was Would EVER recommend them to anyone Regards