To say DLG are absolutely useless would be an overestimation of their worth. Following a crash from an unknown driver in 2019 I embarked on a fiasco of form filling, reiterating and refilling, receiving badly spelt and grammatically incorrect letters stating facts wrongly, facts which I had already sent and verified. This was from DLG representatives, based in South Africa (who weren't even qualified solicitors) requesting the same documents over again asking me to rewrite details I had already provided, send pictures, already sent. The person dealing with my case was a Tebogo - who had more than one surname and was not legally qualified. Although the letters (headings) were from several Leeds addresses, when I called the number given I ended up speaking to a DLG representative IN SOUTH AFRICA which only increased the sense of inaccessibility and lack of UK legal representation. It was a frustrating, never ending, cyclical farce. I would definitely NOT RECOMEND DLG TO ANYONE.