Awful company. Their feedback systems are fundamentally biased to manipulate positive reviews of the transportation providers on Shiply and of Shiply on independent review sites. On Shiply, you read the reviews thinking that they are an honest assessment of a transportation providers previous jobs. But actually, if the transportation supplier cancels the job or does not return calls, emails, texts (as happened in my case), then Shiply will not let you leave feedback because the transaction did not complete. This is despite the fact that you have already paid Shiply a fee. So you cannot warn other users that the transportation provider is poor. Then if you try to leave a negative review about Shiply, they will contest it by saying that you weren't a customer. Again they will ignore the fact that you have paid them some money and will just say that the job did not complete. So don't believe the positive reviews about Shiply. And don't believe the positive reviews on transportation providers on Shiply's website. This is a fundamentally flawed business model that could be so much better if they were 100% transparent and honest. But they are not.