Driver managed to almost wreck a nearly new Samsung fridge/freezer. Not secured in the van. Was laid on its side sliding around on the floor on a blanket! could not contact them by phone text or email. SHIPLY could not contact them either, but in an email have washed their hands of the affair today anyway (this does not speak well for them!). The sellers said that the driver was VERY rough loading the unit. This has been a very bad experience, have not yet decided whether or not to take legal advice. We are not faddy people and would have expected a scratch or two but the damage inflicted by these people has to be seen to be believed. Will be looking elsewhere for future transporters!