Please note the above score refers to your refund process ONLY. At the end of March I ordered two dresses. Unfortunately, one of these was too big and was returned to you on 3rd April. Royal Mail tracking indicates that this was delivered on 6th April. To date ( 16th April) I have not received any contact from you to confirm or acknowledge this, I have also not yet received the expected refund which is disappointing. Whilst there was no invoice enclosed with the order - I enclosed my full details, order reference number and reason for return to enable a speedy refund. I had a similar experience when last year I ordered two of the same dress in different sizes. I returned one and after two weeks of hearing nothing contacted you by email chasing the refund. Whilst I am more than happy with the five dresses and petticoat I have purchased - your refund process needs to be reviewed.