One month later - still no refund. Terrible customer service especially when things go wrong. I have been a customer with DF for a few years and so long as nothing goes wrong you are fine, delivery takes forever which has been frustrating, but good prices etc, However, my recent experience when FedEx lost part of my delivery has been hugely illuminating and not in a good way. Put simply, if something goes wrong DF are arrogant and rude, they don’t care, they don’t attempt to do anything to fix it, and are quite happy to keep your money. I paid for fast (specific date) delivery, it didn’t arrive. One week later one box arrived but not the other . **ONE MONTH later** my 2nd parcel still hasn’t arrived and DF still has my money. When I politely ask for them to help and resolve this, they won’t offer a refund & won’t re-send my parcel in case “it still arrives”. When I emailed and told them how long I had been waiting I had a reply sarcastically headed “We are sorry you feel the *need* to complain”….as if it is my fault!!! FedEx in contrast has been pro-active & has phoned weekly to say they are still looking for my parcel, the most recent phone call from FedEx has been that DF and FedEx are going to sort out an insurance claim between them….but that isn’t any help to me!! I have politely asked DF several times now to resolve this for me, but now I think I will have to make a claim through PayPal. I wouldn’t trust this company again. NOT worth the hassle and as other reviewers have said, much better to give your money to a small company who appreciate their customers. These people clearly don’t give a toss about their customers, I am so disappointed by them.