I've been a DF customer for many years now, and can confidently say I have never experienced any of the issues that others seem to be. I consistently get great products delivered on time and in perfect condition. The one time I did need to return a product (which had an issue at the fault of the manufacturer, not Dolphin Fitness), I was answered immediately and the product was returned for a fast refund without any sort of issue, and the customer service staff member I spoke to was perfectly pleasant to deal with. The only criticism I have of the company is that their website is a bit naff and needs a serious UX/UI overhaul to bring it in-line with their competitors and modern-day website design, but that's it. Overall: Very happy customer. Great products, great deals, great service.