Honestly I was a little skeptical at first. I never had any tele-health experience before Done so I wasn't really expecting it to go as well as it did. I had my first appointment a couple weeks ago with my provider, Lauren Ellis and she was really helpful. She listened carefully to my challenges and situation. She explained the different treatment options very thoroughly and so far my treatment plan had been working out really well. Only trouble I've had is when I went to schedule a follow up appointment. The interface made this a bit challenging, but I sent a message to support, and someone got in touch with me almost instantly through email and helped me schedule my next appointment. So far, I am very pleased with my experience with Done.