You pay for a monthly membership because they take half a month to send a prescription. The medication was out of stock in my pharmacy so I requested they forward the prescription to a different pharmacy its been 9 days of filling out their joke of a "support team" that don't actually reach out to your prescribing doctor or anything. The doctor messaged me back completely oblivious about my 4 support requests and said she sent the prescription. YES YOU SENT IT TO THE WRONG PHARMACY LIKE I TOLD 4 OF YOUR SUPPORT TEAM MEMBERS. I am now leaving for my business trip having paid for their "membership" without any issues resolved, without my medication, and now will most likely be charged for a month without medication or support. STAY AwAY from this money scheme. Sent one final request in today in hopes of getting my prescription filled before my business trip and will be filing a report with the Better Business Bureau as well as contesting the charge with my credit card company and show them the poor communication, negligence and lack of customer service if not resolved today.