Well - you can meet with someone, they can prescribe medication if you need it - and I haven't had trouble reaching support or the practitioner. So for that, 3 stars. But for whatever reasons, the whole thing feels a little ramshackle. The website design feels chintzy and sparse, and for some reason hard to navigate. The 'treatment plan' section is telling me I can't order a refill for 10+ days even though my last refill was over a month ago - but none of that information is available. Everything is just a little nebulous and shoe-string. But most of the time, it seems to work.