Overall, the ease of finally getting medicated for my debilitating ADHD symptoms is the biggest win with Done. I’ve had a few hiccups with my treatment plan, most originating from a doctor who really just seems like he is going thru the motions. He is disinterested in any details of my life, forgets to send in refills after saying he has already done so, and is a terrible communicator . I find the app and the website both to be completely counter intuitive in ordering refills, setting up appointments and asking questions. This is a service for people with ADHD, yet they do not seem to have asked a single patient about interfaces. The refill system is clunky and moderately hard to figure out. Because the system resets the timeline when your doc calls in the refill, if you have any issues (my doc never actually called in the refill to the pharmacy), they can be hard to resolve. Do i like not having to leave the house to deal with my ADHD? Absolutely! I find the price structure fair and the system seems to work most of the time. I think a lot depends on your clinician and familiarity with the app and website. I’ve been a customer for about 8 months now, it has gotten easier after those first couple of months. Im thankful to not have to wait 6 months to see a local psychiatrist in my area.