It has been impossibly frustrating dealing with Done support via email. Recently, I have been trying to get a response from someone for over 3(three) weeks to confirm my new prescription with my pharmacy. After waiting about 2(two) weeks for an available appointment via phone, I was apologized to and told Done is going through a restructuring phase. That being said, I was never able to pick up my medication due to Done never contacting me nor my pharmacy and now have to restart the prescription process all over again with more hurdles and complications added (can't request new prescription through portal because even though my prescription was cancelled the Done site shows I have to wait close to 2(two) weeks before I can request a new prescription) Done support is frustration personified.