Just don't bother with this company. Stay far away. Their staff isn't able to help you anymore. Their providers are fleeing the service. I couldn't even get my medical records. After weeks of being ghosted, I had a choice to pay eighty dollars or cancel. The worst part cause I can't even request my medical records now because they won't let you if you cancel. Two years ago, the service was actually really nice. It was hard to get a psychiatrist in my area especially during covid. Eighty dollars a month was ridiculous, but the convenience made it worth it. Now, I regret not going to a local doctor instead. Because now I have to completely start over.