Ordered a water bar. It never arrived. When I rang to enquire what had happened I was told that it had been posted but must have got lost somewhere. They said that they couldn't send me another one, but they would refund me and I would have to reorder. I bought one locally for half the price. After a fortnight the refund still hadn't been done so I rang again to be told that it wasn't on the list of refunds to be done. In fairness, it was then refunded the same day but I spent a lot of time and effort not getting what I had ordered.
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