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Matt
My order arrived with damages. I have sent the company photos of the damages and they have refused to send replacements out until they have been able to inspect themselves. This has left me with no choice but to send them back and have a full refund. The company would rather me do this than help me in any other way. They offered me 20% discount to keep the doors which was later upped to 25%. This apparently was not normal and meant I would have been getting a good deal for my damaged doors according to the manager. Poor customer service. Lauren was much more helpful than her manager who was rude and abrupt and hung up on me before I could finish my conversation. Will never use again and advise all others not to do the same if you are in a hurry.
7 years ago
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