So... it looks like I'm just one of many who have returned items and haven't received a refund . I sent my return on the 22 December via Hermes ( who are also shocking ..they have lost 2 other of my returns and one order from other companies) . Hermes have not updated tracking and seem to have lost my return . I won't be ordering from sites who use Hermes again either . I've emailed Dorothy Perkins 4 times and no further with my refund . You can't contact by phone either ..just email . Some companies use covid as an excuse for poor customer service ...looks like DP is one of them.