Please read all my previous review on Dorothy Perkins. After endless tracking of courier companies by myself, and over 30 emails to their customer team, I finally got an answer that the parcel IS missed. Until today, I am still waiting for a refund.... I was promised again for a 10 day waiting period, so I was being very patient and gave them more than 15 days. Can someone refund me today?! and yes, I have checked my junk mail box, and there won't be any issues of me not receiving Dorothy Perkins emails in my inbox. Plus I have already gave you all the bank details re my refund, don't ask me to provide any info again. Waiting for your refund in a timely manner. It has been months. Ann Thank you, I have now requested your refund, please allow up to 10 days for this to be processed by our finance team and once issued this will hit your account within 3-5 business days. Have a lovely evening and stay safe! Dorothy Perkins Customer Services