Awful customer service. I will NEVER shop with Dorothy Perkins again and really wish I'd read these reviews before ordering from them. I ordered 8 tops that were the worst quality tops I'd ever seen. The tops I ordered were all the same product code, just 2 different sizes in 4 colour ways. I tried one on and the rest stayed in their packaging and sent them all back the same day within 1 hour of receiving them. Their receivers didn't count out the items properly and only refunded me for 7 of the 8 tops I'd received despite me writing all over the returns form that they were really poor quality - and also they should have spotted that I'd only tried on one top. But when I asked them to refund the whole amount they think I am lying and are now demanding a whole long list of details including parcel weight, returns date, etc which I never thought to record. So basically I have lost my money down to their error and shoddy clothing (which I would have kept if the quality had been acceptable because the tops were a nice style, just completely see through t-shirt material). I did predict a while ago that Dorothy Perkins would be the next High Street chain to fold and now I'm certain of it. No company can survive when they produce shoddy products and treat their customers so badly.