Went to the Oxford Street branch with my 6 months old daughter. I had to wait until the 3 customer service workers finish there conversation before getting help from them. The advice me that there Jean's are downstairs but I can't go there, so I asked why because nobody can help me down with my stroller. So I said to her can I return the clothes I bought from some other branch. She started the refund process and told me I had to go back to the store in Holborn to get a refund. So I had to raise my voice. Another sales assistant came up and then processed it. I told them my experience here was really stressful and upsetting. The said make a complaint to a branch manager called Sam but I'm not going to give you his last name. This was the worst experience I've ever had. Came home and want to destroy my store card that I've had for 10 years.