Ordered a medium sized mirror, didn't get any information regarding dispatch until I received an email from carrier on the morning of delivery - a work day for me so not ideal but thought I'd see if they would leave with neighbours or offer a pick up from local depot (as often is the case) Calling card said they'd try again the following day- so I arranged for family member to sit in. Unfortunately as it was my birthday and lots of parcels arriving, my father thought he'd taken delivery of item (obviously confused with another package that came- that I wasn't aware of) As we'd missed delivery on 2 occasions apparently the mirror was then returned to sender- before 10am the next day! Never heard of this before! I contacted dotmaison to explain what happened- they were very unsympathetic- I was told I'd be deducted the return delivery cost before refund- or, if I still wanted the item (I obviously did!) then I'd need to pay the return delivery cost and an additional re-delivery cost too. (For a £250+ item, I was disappointed that they would add two lots of delivery fees) Customer services lacking. Competitive pricing of mirror turned out not to be competitive once had added all the delivery charges.