I was pleased with the service in terms of delivery etc. However, your returns policy is not particularly helpful. To be able to make a decision on a duvet cover for instance, you need to be able to unwrap the packaging to be able to see the quality of the fabric etc. You don’t have the benefit of ‘sold as seen’ as you would with a store purchase. This is particularly important in the case of an online purchase. Your policy states that all seals must be remain in tact to accept a return. I spent £93 on duvet and pillow cases which, to be honest, I am not 100% happy with in terms of colour to match my room when it was opened out but I have no option now but to keep it. It has put me off ordering again from you without seeing the goods in a store first, or buying directly from Ted Baker online as they offer a returns policy whereby you can open the goods when you receive them but still return if you are unhappy with them.