Where do I start, I have previously used Double8 tickets and not had a bad experience great seating no issues to which I have highly recommend to friends and family to use. I purchased tickets to see Little Mix on 14th October 2017 at Leeds arena on 23rd December 2016, I contacted double8 tickets on Monday 02/10/2017 to ask when my ticket would be arriving (as I was advised the last time I used them they could arrive up to one week prior to the date of the concert) to be told that they had a not got any record of my purchase even though they have taken £375 out of my bank last December, I was advised that this was a database problem on the day of the purchase. All I seem to get off the Claire is that we are trying to sort this for you but we cannot guarantee to find me any tickets because I purchase 5 and to give them until Friday of this week, which I don't think this is acceptable as I should know today considering I booked over 10 months ago, they also asked if I would take a 3 and 2 which again is not acceptable as I booked these tickets for a birthday treat for my 7 year old daughter, they have offered myself a full refund but where am I going to get tickets from now at this short notice and why should I upset my daughter when I thought I had planned in advance. I would highly recommend that you retrain your staff in customer skills as putting the phone down on a customer and advising them they had called you back when they have clearly not done so and to top it off they keep saying it's not their fault. I have asked to speak with a manager which I have been told they have no manager in due to sickness and to contact her tomorrow sorry but not sure why I should be chasing as this is as this is a fault of the company's not mine.