Shocking customer service at Douglas Park Stirling. Totally mis-sold BMW service plan. Told plan would help me avoid any 'nasty' service cost surprises. Car booked in for simple vehicle check and oil change today and they carry out a full major service without my permission then tell me service plan doesn't cover it. Needless to say it was a very nasty surprise bill! Was also mis-sold tyre insurance on the basis that car had run-flat tyres (as all my previous BMWs have) only to find car has standard tyres that they then charge to have punctures repaired! To add insult to injury when I collected the car it had new warning lights showing as service engineer hadn't put car back together properly! Questionable service from the garage over the years but today was the last straw!