We had a problem with the water filters sent with the countertop package - after flushing and conditioning the filters and system over 24/ chemical. We attempted 20 litres of filtering over two days and still had the same problem. It was difficult to get the company to respond to emails/ online form or phone (over the weekend) but when we did finally get them on Monday by phone they immediately sent out replacement filters and now our water smells and tastes fine. We don’t know if the original filters were toxic or affect our health. Hopefully not! We still would not hesitate to recommend the company. A goodwill gesture would have been appreciated. Issues happen in business, it’s how they are dealt with that matter. They were flexible enough to send the replacement filters with Royal Mail at my request as DPD (as usual )made a huge problem in the delivery of the original package. We recommend that they use another company for deliveries!