2nd order with Doxdirect - I should have learned my lesson after the first attempt. I had ordered an A5 hard cover with 350 pages which was glued (and badly) and was falling apart. I was then told this was my own fault (because I was opening the book too far....) and a refund was refused, instead I was sent another book (again glued, they refused other binding methods. I never opened it and it is still intact while gathering dust on the shelf. The second order was time sensitive and arrived 2 weeks after its due date. Again a refund was refused (the fine print tells you that only the shipping fees will be reimbursed when a shipping is late - which is mostly free anyway) STAY AWAY and find a local binding service instead!