Ive rented cars all over the world for 25 years and never had a problem....... until now. They have a tiny clause in the small print (I found out) whereby if you are 6 hours or more late they will not give you the car but will keep the money for the entire rental period. The pick time was set (without our knowledge) for 930 am, we were too late. They wouldn't budge but were happy to keep our money. Ive never heard anything like it, disgusting company, DO NOT USE THEM. After reading multiple review it seems we were lucky, people seem to have had far worse experiences.