AVOID Prebooked a hire car last year for a trip first week in March 2021. Checked details. good price and FREE cancellations amendments offered, paid up front. Figured that because of travel restrictions in place that this trip wasn't going to happen so contacted company to cancel. Now being told that rate I paid was a 'Special' one which didn't include cancellations. At the time of booking I took a screenshot of the quote page as proof of contract. Customer service suggesting that the same company I booked with WAS offering FREE cancellations at the time but MY booking didn't include that. Difficult company to communicate with, replies to emails get bounced straight back so unable to hold a running dialogue. Only contacted me about problem after I left a negative review on Trustpilot. Which allows them to answer review making them look like they have good customer service. Do Not reply to direct messages. Rep said he would get back to me, I'm still waiting. If no joy will be reporting to OCU(Spanish consumer regulators).