Had to sleep overnight at airport!
The policy wording on the DoYouSpain booking confirmation was wrong and I had to sleep overnight at the airport with my 3 young children and elderly mother despite the booking form saying the car hire company would be open 24 hours in the summer (out of hours charge for €40). The car hire company refused to stay open as our flight landed late by 15 minutes (closed at 1am). We were told to come back 8am the next morning so hand to sleep in the hotel as the queues for taxis at 2am was over 90 minutes long. DoYouSpain refusing to accept the wording on their own confirmation form and cut me off when I disagreed with their feedback. Waiting time on phone is over 10 minutes every time.
The car hire company (Leasys) say the NEVER stay open past 1am and they’ve had this problem with online brokers before. The truth is that there is no option to stay open for the out of hours timings stated in the DYS confirmation form.
2 years ago
DoYouSpain.com has a
1.1
average rating
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174
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