Through no fault of our own we lost our booking. We had a hire car booked in Tenerife South for collection on the 22nd October around 1pm. In order to get there we had connecting flights through Lisbon however because of a software update in Portugal our flight was delayed and we missed the connecting flight. As there were no more flights we needed to source alternatives which took us to Tenerife North (south was impossible) but it was a late arrival. Ok, that's the back story. On the 22nd we kept trying to call DoYouSpain to explain what had happened but the phone just rings and rings and rings, nobody ever answers. I sent an email to DoYouSpain but to this day nobody has replied. I got the "somebody will contact you shortly" email but nothing since and yes, I have checked my junk. We arrived very late into Tenerife North and had to get a taxi to where we were staying, far too late to go to the South airport for the car as I'm sure the office would be closed. So, the next day I set off on the bus to get the car from the other airport.... When I got there, there was another family in front of me having issues with the rental company, however their plight sounded very similar to my own. They also had hired a car through DoYouSpain but had missed the collection due to delayed flights but the hire car company refused to honour the booking so I was not looking forward to talking to them. The hire car company did not care, they simply kept telling me that the booking was now cancelled because I'd not arrived on time and there was no chance of a refund, my only option was to hire another car with them. When i said I've booked a car for 7 days, why does collecting my car on day 2 make a problem, i've hired it for 7 days?!?!? I was just told to take it up with DoYouSpain as it's "not our problem" So I again tried to call DoYouSpain and yes, you've guessed it, nobody answered the phone using the number the hire car company gave me which was a different number. This company is simply a scam job, they'll take your money and just disappear. Trust me, do not use them, they may come up cheap and you're thinking you have a bargain, but any slight hitch and you've lost your money and your car. In the end I hired another car through a different company, so I've had to pay for 2 cars to just drive one of them. I'm sure i'll get some reply about reading "terms and conditions" but this just garbage as I didn't miss the booking because of any fault of my own as funnily enough I can't control Lisbon airspace. Sometimes companies can't hide behind corporate garbage, they should have contingencies in place through "no fault" missed bookings. Greedy cowboys!!!