We were charged extra for not collecting the car 4-6 hours from Booking time. Even we paid in full in advance for 10days rent - our rental was cancelled- and it is normal practice.we had to pay re- activation fee- 150euro, insurance 187euro/ we had it all paid already/, and tax 47euro, plus 160 deposit for fuel, total was 530e extra on the top of 280euro original price. 160euro refund due if full tank returned. Absolute scam. My sister had to pay additional 500e and was told that doesn't matter how u book it - you will be always charged extra because its done through douspain. Absolute disaster to start holidays like that. I sent complaint to them but small chance that it will be resolved. Do not book through them