I had a terrible experience with this company (DoYouSpain). My reservation was cancelled because my flight was delayed, which was completely out of my control. Despite multiple attempts to contact them—twice by phone with no answer, and numerous emails—they refused to respond or assist. In one instance, they even hung up on me. To make matters worse, they are refusing to refund the €512 I paid for a reservation that they cancelled. They claim that the car rental company is holding the money, but when I contacted the car rental company directly, they confirmed that they do not have the funds. Instead, the booking service is holding onto the money until the car is picked up, which never happened due to the cancellation. This company is displaying clear signs of fraudulent behavior by refusing to issue a refund or take responsibility for their actions. I strongly advise against using their services.