I had a bad experience with this company sometime ago, but as their prices are quite competitive on occasions i decided to give the another go. I booked a car with them for pick up from a company called Delpaso. We had to get a bus we where they were and it was like going to the back of beyond. When we arrived at the counter they asked me my name and then said that they were sorry but they could not supply the car to me as my account had been blocked !! It was like trying to get blood out of a stone from the guy on the desk as to what had gone on, but in the end I had to accept that they were not going to give me a car, possibly because they didn't have one, and I had to ask them to take us back to the airport. We then had to ring my daughter who lives some way away to come out and collect us, with our baby grand daughter in the back. As I had already paid them for the car that evening I tried again to book a car via their website. This time it was via a company called Firefly,who we have actually used before on several occasions and found to be very good. The reference to the booking was prefixed with PRE(normally DYS) and I was told that confirmation and the voucher would follow by email. Nothing arrived that evening and neither by the following morning when we were due to pick up the car @ 1pm I emailed them and told them that I was waiting to go and collect the car and I received an automated reply back from them confirming receipt of my email and saying that they would by in touch shortly. I did not hear from them, so in the end having paid for two cars I ended with none and so reverted to 'Rentalcars' to book a car and received the confirmation email within a split second for the confirmed booking flashing up on my screen. The Rentalcars vehicle in the end turned out to be cheaper then what I had tried to book the second time through DoyouSpain. So there was somewhat of a silver lining to the ordeal. Never again will I book with Doyouspain, no matter how competitive they might be. I now wonder how long it will be before i get my money back? You have been warned. Cheapest isn't always best Chris.