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Sam
⚠️ warning took my money did not provide the car. I booked and paid for a car through DYS from Firefly, I arrived at the firefly office at Malaga airport and was served by a very aggressive Lucia, when I did not want any of the extras she was trying to make me have she suddenly refused to rent me the car as she thought I was recording her, which I was not! She found it amusing and could see I was clearly upset, I was alone and stranded at Malaga airport but she still refused to rent me the car. I reported this to customer service to request a refund. Lucia is now lying about what happened to cover her own gross misconduct and I am still waiting for my refund. I reported them to the authorities and will be contacting the credit card company. Please please be warned do not use this branch I have never ever experienced such bad customer service. Do Not Use ⚠️
4 years ago
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DoYouSpain.com has a 1.1 average rating from 174 reviews

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