Before I placed my order I had a chat on line with an extremely helpful company representative who provided me with full details, in accordance with my questions on the product I wanted. I then placed an order via a very easy and quick process. Shortly afterwards a lady representative contacted me to confirm that I was satisfied with the particulars of my order. Email confirmation and invoice arrived promptly. The product was delivered to me the very next morning. This is what I call an efficient handling of a customer by a British company. I would definitely go back for similar orders.