Do not ever use their services, just don't or you'll have a lot of trouble by requesting your insurance. Lost 80 pounds because of their incompetence... I took international delivery, but the item was delivered broken, and they made a ton of excuses why they don't want to compensate it. First, they said that it was limited by 21 day, when i could request it (while customer was not speaking English and it took some time for me to request a photos and etc), then they said i haven't done package image so they can't pay me an insurance. But it's obviously seen by the image i've sent. So, they did not delivered properly and they don't want to pay insurance after. Never had similar with Royal Mail or other services... Trash company, do not recommend it.